At Nap Nanny, we want our customers to have an easy, enjoyable online experience. We offer convenient online shopping as well as a website filled with many customer support resources for your convenience.
CONTACT INFORMATION
You’re likely to find the answers you need right here on our site, but if you have additional questions, suggestions, or simply would like to contact a Nap Nanny Customer Service team member directly, you can do so via:
Mail info:
Nap Nanny®, LLC
PO BOX 811
Devon, PA 19333
Phone: 866-664-4008
Fax: 610-672-9651
Submit a request for help using our online help system
Email: customersupport@napnanny.com
HOURS OF OPERATION
Monday through Friday
9:00 AM to 4:00 PM Eastern Standard Time
ORDER PROCESSING & SHIPPING INFORMATION
You will know your order was properly placed when you receive an e-mail confirmation from Nap Nanny. This confirmation will include an Order Number and serves as your receipt. Please keep it for your records should you need proof of purchase in the future.
Online orders received by 5:00 PM (EST) are submitted that same business day for processing and are shipped within three to five business days depending on the ordering day.
| ORDERED BY 5:00 PM ON: | SHIPS: |
|---|---|
| Monday | Thursday |
| Tuesday | Monday |
| Wednesday | Monday |
| Thursday | Tuesday |
| Friday | Wednesday |
| Saturday | Wednesday |
| Sunday | Wednesday |
SHIPPING TIME
We ship all of our web orders via UPS Ground Service. Once UPS has possession of your package, you will be notified via an email directly from them. This email notification will contain the tracking information for you package as well as an estimated delivery date.
