Nap Nanny Customer Service & Return Policy

At Nap Nanny, we take great pride in the quality of our product and we want you to be completely satisfied. Our goal is to provide a high quality product that makes you and your new baby more comfortable. If the product you have ordered is damaged or defective, we will be glad to exchange it (or repair the product if possible) within 30 days from the date of purchase.

  • The Nap Nanny is a personal, single owner baby product. Each Nap Nanny we ship out for your infant is clean, fresh, and brand new! We are therefore unable to accept product returns except to exchange damaged goods.

  • All products returned for an exchange must be unused and sent back to Nap Nanny, LLC in its original packaging. Please insure your return package and obtain a tracking number for your records. We will not be held responsible for lost return shipments.

  • In certain situations, some customers may be responsible for return shipping charges.

  • If you wish to cancel your order before it has shipped, we will gladly do so. Once your order has been shipped, our standard return policy applies.



ALL EXCHANGES MUST BE PRE-APPROVED BY OUR CUSTOMER SERVICE DEPARTMENT.

PLEASE CALL 886-664-4008